Here are three case examples where Root Cause Analysis Using
Creative Problem Solving were used. They demonstrate the power, speed, and
flexibility of the method.
Transaction Service Center
Production Example
Management Information Systems
A major customer policy processing service center was
experiencing significant problems resulting in customer dissatisfaction. The installation of a new software package,
employee turnover, knee-jerk management decisions, and customer demands were complicating
the situation to the point that service center management felt they were making little
progress. This had been going on for over six
months.
The approach taken was to assemble a cross-functional group
representing the stakeholders in the situation and to apply RCA-CPS methods. Within eight hours of meeting time over two days,
some 471 problems were identified. Consensus
was reached on the top eight problems representing the most important root causes of most
of the critical problems. Teams were
configured to address the priorities and significant progress was achieved within four
weeks of the meeting. Millions of dollars and
key customer relations were saved over the course of the project.
Senior corporate management and key customers were apprised of
the outcome of the approach resulting in greatly reduced pressure on the project team. In addition, interpersonal friction was
significantly reduced and new alliances were formed around the positive approach to
solutions.
A high technology manufacturer was experiencing problems with
the development of a new product. Over $3
million had been invested over a period of three years.
Despite the assistance of highly talented engineers and managers,
productivity, quality, and cost goals were not being met.
The solution came in the form of RCA-CPS led by a trained
facilitator. The fundamental root causes of
the most important problems were identified and action plans for implementation were
created within twelve hours of meeting time over the course of four days. The product
was saved enabling the company to generate millions in revenues instead of continuing
losses.
A high-level cross-functional team had been charged to design
and implement a vital new management information system to facilitate corporate-wide
decision making. Essentially no progress had
been made after countless meetings and four months time.
Management was demanding results.
A CPS facilitator was brought in to help the team analyze the
situation. The net result of the one-day
session was the critical understanding that the objectives were not only unclear but also
the intended approach was addressing only symptoms and not the real problems (root
causes). A follow-up session clarified the
root problems and allowed the creation of an action plan to address the real problems. In addition to reducing personal stress, millions
of dollars and thousands of man-hours were saved.
Summary
The
RCA-CPS root cause process is easy to apply and has been proven to provide positive results. Training
is adjusted to meet the specific needs of each client.
Benefits accrue immediately when real-life problems are processed during
training. Call 716-580-4564 or use the information request form
link below today to learn
how you can have customized on-site training to empower your team.
Our fees start at $3,000 per training day and we can accommodate up to 30 people
per class. Please note that at this time we are focusing all
RCA-CPS
root cause analysis
training on Cost Reduction and Profit Improvement. Our profit impact
results are guaranteed.
How to select a root cause analysis
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