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Profit Improvement Process TestimonialHere is what a recent major client had to say about what we accomplished with a process implementation. Training generated over 5,000 ideas that yielded 113 projects for review with an estimated annual value of $47,000,000 in increased profits. Projects worth over $6,000,000 annually were initiated within the first 7 months.
To Whom It May Concern: I am writing this letter as a reference for Steve Martin, President, Business Solutions The Positive Way. I began working with Steve in December of 1999. Together we adapted his Profit Improvement Process to fit the structure and culture of HSB Group, Inc. The objective of our project was to build a lasting process by which HSB could continuously improve our processes and business decisions to benefit the bottom line of the Company. The focus was on three levels - revenue generation, loss control, and expense management. Steve was very professional in his approach with the senior management of the Company; with the oversight committee and to the 250 people he personally trained in the Profit Improvement Process. Over 5,000 ideas for profit improvement were created and evaluated just during his training. He responded to any and all issues in an effective and timely manner. He was flexible in dealing with the culture of our Company. Steve introduced the Profit Improvement Process from his creative problem solving background. He was further able to introduce HSB and its people to the Creative Problem Solving process in many areas of the company. This process has taken hold and has made us a much more effective company moving from problems to resolution quickly. We now make decisions from a bottom line contribution perspective; we identify where the payback will come from; and we are holding people accountable. To-date (since the role out in February 2000) we have identified almost $6 million in savings over the next two years and have realized almost $2 million of that in a 7-month period. We have made a significant return on our investment in this short time period and anticipate an ongoing contribution to our profitability. Steve was a pleasure to work with. He set a standard for appreciating everything and everyone around him. There was not one effort that went unrecognized. I highly recommend Steve Martin and his methods to any company that wants to embed in their company, their culture, and their people a positive solution to the ever-present issues of remaining current and cost effective. He is a great mentor for anyone in a leadership position. Sincerely, Jeanne B. Merola Senior Vice President (Signed original on file)
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Cost Reduction & Profit Improvement
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