Value your Differences: Rather than to challenge and disagree
with individual differences, appreciate and harness them to make better decisions. The
ability to do so is often a sign of high self-esteem.
Share Common Ground: Build on the strengths of your individual
differences and common ground. There is power in numbers...especially when you appreciate
the differences as well.
Communicate: The vast majority of relationship problems may be
avoided or resolved with effective communication. Make sure your employees are trained in
communication. When problems arise, look for root causes and provide remedial training or
coaching as appropriate.
Practice Honesty: Humans have a sixth sense that can detect
dishonesty or deceit. Foster an organizational culture that encourages honesty. Don’t
tolerate dishonest behaviors.
Maintain Open Channels: When people have safe access to people
in authority, they may seek advice about interpersonal issues before they develop into
major issues. Open door policies and practices can work very well.
Set Good Examples: When leaders show that they can engage in
rational and reasonable debate over issues without getting personal, others may learn how
to maintain good relationships even when they don’t agree with other’s
positions.
Use Courtesy: "I’m sorry." is one of the most
powerful phrases in the English language. Use it when appropriate along with the normal
practices of courtesy. We all appreciate the implied respect that comes along with
courteous acts.
Respect Everyone: Don’t use authority and rank as your
criterion for deciding who you will respect, use humanity as the only criterion. If you
treat the cleaners with the same high level of dignity and respect as the president, you
will never go wrong.
