Twelve Clues to Communication Problems

Which of the following do you see happening in your organization? 

1. Some people won't readily cooperate.

2. Some people are being avoided.

3. Messages aren't being returned promptly.

4. Teams aren't achieving goals.

5. There are more mistakes.

6. There is finger pointing or criticism.

7. Morale is suffering.

8. Productivity is down or stagnant.

9. People are complaining.

10. Conflict leads to anger.

11. Turnover is high.

12. You're losing business.

These clues can be symptoms of poor communication and other serious problems. By the time you observe symptoms 7 through 12, you may have already lost a great deal.

To take corrective action, it is important that you first understand the scope, nature, and root causes of the problems by listening to the people involved. If problems are severe, it is unlikely that people will open up directly to those who are involved in the problems. You may want to use a neutral party and confidentiality so people can open up and tell the truth without fear of reprisal.

Once you understand, you can take appropriate action to correct the problems such as providing training and/or coaching.

Even when interpersonal communication isn't the primary cause of the problem, good communication using communication skills is an essential part of the solution.  Communication training or consulting can pay off.

See our resources on business body language - the often silent part of communication that can say more than words.

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